Refund policy
At Cool Mood Objects, every piece undergoes a rigorous quality check prior to packaging. Because our products are delicate kinetic design objects, we follow a strict Replacement-Only Policy for transit damages and manufacturing defects.
1. 5-Day Free Replacement Window
We provide a 5-day replacement guarantee starting from the exact date of delivery if your product arrives:
- Physically damaged during transit.
- Defective, malfunctioning (e.g., non-functioning spinning motor), or missing parts.
- Incorrect design variant delivered.
2. Mandatory Proof Requirement
To qualify for a free replacement, customers must notify our support team within 5 days of delivery with:
- Your Order ID / Registered Phone Number.
- A clear unboxing photo or a 5-second video highlighting the defect or transit damage.
Please send these details via WhatsApp at +91 83281 21697 or email us at support@coolmoodobjects.com. Once verified, our team will dispatch a brand-new replacement unit at zero additional cost within 24–48 hours.
3. Returns for Preference / Change of Mind
We do not accept returns, cancellations, or refunds for "change of mind" or personal aesthetic preference once an order has been dispatched and delivered in perfect condition. We encourage you to review product dimensions, videos, and specifications before placing an order.
4. Refund Settlement (Where Applicable)
Refunds are strictly issued only under exceptional circumstances—specifically if a damaged item cannot be replaced due to out-of-stock inventory or if a shipment is officially marked as lost in transit by the courier.
Settlement Timeline: Approved refunds are processed directly back to the original payment source (UPI account / Bank account / Card) within 5 to 7 business days as per banking and payment gateway protocols.