Privacy policy
Last updated: August 25, 2026
This Privacy Policy describes how Cool Mood Objects Retail LLP ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from coolmoodobjects.com (the "Site").
1. Information We Collect
When you place an order or interact with our store, we collect personal information necessary to fulfill your order, including:
- Customer Details: Name, shipping address, billing address, contact phone number, and email address.
- Device & Usage Data: IP address, browser type, time zone, and cookies to optimize site performance and prevent fraudulent activity.
2. Payment Processing Security
We do not collect, store, or process your credit card numbers, CVV, or UPI PINs on our servers. All financial transactions are encrypted and processed through RBI-authorized payment aggregators (such as Razorpay / GoKwik) following standard PCI-DSS level-1 security compliances.
3. How We Use Your Information
We use your data strictly to:
- Fulfill orders, dispatch shipments via India Post/express couriers, and provide real-time WhatsApp/SMS tracking updates.
- Communicate regarding order status, address verification, and customer support queries.
- Recover abandoned checkouts and provide relevant order notices.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We only share essential details with trusted operational third parties:
- Logistics Partners: India Post / Couriers to deliver your physical parcels.
- Communication Platforms: WhatsApp Business API and transactional email service providers for automated delivery notifications.
5. Legal Entity & Grievance Officer
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, the contact details of our grievance cell are provided below:
- Legal Entity Name: Cool Mood Objects Retail LLP
- Registered Office Address: Hyderabad, Telangana, India, 500004
- Email: support@coolmoodobjects.com
- Phone / WhatsApp: +91 83281 21697